Statement of Commitment
CADTH is fully committed to the intent of the Accessibility for Ontarians with Disabilities Act (AODA) and meeting the diverse needs of our employees, customers, and guests, including those with disabilities, in a timely manner.
We are committed to eliminating barriers and improving accessibility to our products, services, and facilities in a manner that respects dignity, independence, integration, and equality of opportunity.
CADTH welcomes persons with a disability to use their own assistive devices when accessing products or services. These assistive devices may include but are not limited to: support persons, service animals, communication aids, cognition aids, mobility aids, and medical aids.
CADTH conducts its communications in a manner that takes the disabilities of people into account.
Upon request, we’ll work with individuals to determine how to meet their needs.
To request a copy of our policies or to provide feedback on how we provide products and services to customers with disabilities, please contact us through our feedback page, by telephone at 613-226-2553, or by writing to us at:
600-865 Carling Avenue
Ottawa, ON, K1S 5S8
Attn. Human Resources
Reference: Accessibility and AODA
Customers can expect to receive an acknowledgement within two (2) business days from date of receipt. Response time to the feedback will depend on the nature of the issue, but will not exceed 15 business days, unless there are extenuating circumstances involved.